Outline · 5 lessons + quiz · 14 min
Add lesson Regenerate
| # | Lesson | Format | Grounded in | Review | |
|---|---|---|---|---|---|
| 1 | What a refurbished warranty covers | Reading · 3 min | Warranty Policy v4.2 p.3 | Reviewed | ⋮ |
| 2 | Standard vs extended terms | Reading · 2 min | Approval Matrix (EU) | Reviewed | ⋮ |
| 3 | When you need Legal sign-off | Scenario · 3 min | Approval Matrix (EU) · Policy p.4 | Needs SME | ⋮ |
| 4 | Saying it right: statutory vs contractual | Reading · 2 min | Policy v4.2 p.6 | Reviewed | ⋮ |
| 5 | Practice: role-play a warranty objection | AI role-play · 4 min | Playbook Module 5 | Generated | ⋮ |
| Q | Knowledge check · 6 questions | Quiz · 80% to pass | All sources | Generated | ⋮ |
Lesson 3 preview
A German customer asks for a 36-month term on a €62,000 refurbished order. The unit is Grade A and a service plan is included. What do you do? — Because the contract value exceeds €50,000, Legal sign-off is required before you confirm the term in writing 2. You may say the extension is “available subject to approval”.
Why this course exists
37 Sales questions in 7 days had no approved answer
Skill “Contract & legal terms” below target for 41% of AEs
Suggested audience: Sales EMEA (312) · auto-assign new AEs
Review & guardrails
Every statement traces to a source paragraph6/6
SME reviewerLena Krüger · Legal
Auto-flag when a source changes
Translate on publishDE · PL · VI
ExportSCORM 2004 · xAPI
Quiz · generated6 questions
Q3. A refurbished order is €48,000 with a service plan. Who must approve a 36-month term?
Sales manager (below €50k threshold)
Legal, always